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Recently, Lotus Eletre and EMEYA rolled out their highly anticipated annual OTA update, adding over ten major features, including remote parking, hands-free locking, memory parking, simulated engine sound, parallel driver, and sentinel mode. While owners were amazed by the advanced level of intelligence, they were equally impressed by the seamless upgrade experience.
“The 14.1GB upgrade package only took 13 minutes—by the time I got out of the car to stretch, it was done!” one owner enthusiastically shared.
In response to user concerns, ABUP and Lotus conducted an in-depth exploration of:
How to dramatically reduce upgrade waiting time?
How to achieve seamless integration with after-sales service?
How to effectively save owners on maintenance costs?
At the core of Lotus' approach is OTA (Over-the-Air) upgrades, focusing on remote diagnostics and software management. The software capabilities profoundly influence the entire lifecycle of the vehicle and the overall satisfaction of the user.
As one of the core technical supports for IM Motors, the IMCare remote diagnosis system enables remote diagnosis and analysis of vehicle functions and faults while providing real-time vehicle condition monitoring and early warnings for anomalies. With round-the-clock real-time fault monitoring supported by a big data analysis platform, the system ensures comprehensive protection for the healthy operation of vehicles. Addressing battery safety concerns particularly important to users of intelligent electric vehicles, the "Battery Doctor" service team provides 24/7 battery management services, creating an integrated battery safety monitoring system through cloud-terminal computing power sharing to ensure safe battery operation.
Additionally, the IMCare remote diagnosis system boasts powerful online consultation capabilities. When a vehicle encounters anomalies while driving, owners no longer need to seek help everywhere or guess the cause of the fault. Instead, they can obtain professional diagnoses and solutions through a personal butler or the official hotline. This feature not only simplifies the fault handling process but also improves service efficiency and user experience.
Defining unprecedented OTA technical capability with 10 parallel upgrades
This OTA update highlights three major advancements:
10 Parallel upgrades across all domains:
Leveraging Lotus’ unique network topology design and ECU Address intelligent sorting, the system allows up to 3 controllers on the same bus and up to 10 controllers globally to upgrade simultaneously. This reduces the upgrade time to half of the industry average, providing users with an unparalleled fast experience.
Automating operational tasks for after-sales smart services:
As the core of the upgrade process, OTA seamlessly connects with upstream smart after-sales service systems, automatically generating and monitoring upgrade tasks. This ensures real-time data sharing, integrated upgrade configuration, and efficient monitoring.
Single-vehicle software and app update strategy based on behicle profiles:
Through a Vehicle Information Management Center, OTA and software management platforms collaborate closely to implement personalized upgrade management based on vehicle profiles and functional requirements, ensuring that each car receives the most suitable software versions and feature updates.
Proactive service as a key element: real-time diagnostics for vehicle faults
Lotus views its vehicles as complex intelligent networks and is committed to building efficient and accurate diagnostic and detection systems. By combining remote diagnostics with OTA optimization, Lotus significantly reduces fault occurrence rates. The Eletre model takes this a step further by strengthening its intelligent cloud diagnostics, centering on the user experience. Through proactive services and fault inquiries, customer satisfaction is enhanced. The vehicle’s periodic self-check and dynamic configuration capabilities enable real-time diagnostics, setting a new benchmark for after-sales services.
