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As the global automotive industry evolves towards electrification and intelligence, the joint venture between SAIC Motor and Audi has emerged as a pivotal force driving this transformation. The newly launched electric vehicle models will help Audi tap into previously untapped segments of the Chinese market, leveraging an advanced platform from SAIC's premium intelligent electric vehicle brand, IM Motors.
What sets SAIC's digital platform apart? The answer lies in its exceptional level of intelligence.
Remote diagnosis, serving as the health manager for intelligent vehicles, plays a crucial role during the user phase. However, the coexistence of low adoption rates and high failure rates means that the convenience and advantages of remote diagnosis technology are not yet fully recognized or understood by a broad audience, leaving user perception in a gray area.
Most users are still accustomed to traditional offline diagnostic models and face barriers in understanding the complexity and internal mechanisms of remote diagnosis technology, leading to a lack of trust and insufficient value assessment. Additionally, issues such as passive fault handling, a lack of early warning systems, and concerns over payment privacy and security further affect users' acceptance of remote diagnosis technology.
Of course, some users look forward to remote diagnosis and maintenance services that match the level of intelligence.
To break this stalemate and enhance user trust and satisfaction, a full-process, multi-scenario presentation, digital support, and a one-click direct connection service model are crucial.
Take the vehicle management remote diagnosis project between ABUP and IM Motors as an example. This project, tested through extensive user practice, demonstrates the powerful capabilities and broad application prospects of remote diagnosis technology.
When a vehicle is equipped with remote diagnosis functionality, owners can send help requests through a mobile app or after-sales service group. The remote diagnosis team at the service center accesses vehicle data and uses advanced big data analysis and artificial intelligence algorithms to conduct remote analysis and diagnosis.
For simple issues, the team can directly guide owners to troubleshoot or repair the fault; for issues requiring offline handling, they plan maintenance solutions and allocate resources in advance to ensure prompt service for owners. This process not only significantly shortens repair times but also enhances user experience and satisfaction.
As one of the core technical supports for IM Motors, the IMCare remote diagnosis system enables remote diagnosis and analysis of vehicle functions and faults while providing real-time vehicle condition monitoring and early warnings for anomalies. With round-the-clock real-time fault monitoring supported by a big data analysis platform, the system ensures comprehensive protection for the healthy operation of vehicles. Addressing battery safety concerns particularly important to users of intelligent electric vehicles, the "Battery Doctor" service team provides 24/7 battery management services, creating an integrated battery safety monitoring system through cloud-terminal computing power sharing to ensure safe battery operation.
Additionally, the IMCare remote diagnosis system boasts powerful online consultation capabilities. When a vehicle encounters anomalies while driving, owners no longer need to seek help everywhere or guess the cause of the fault. Instead, they can obtain professional diagnoses and solutions through a personal butler or the official hotline. This feature not only simplifies the fault handling process but also improves service efficiency and user experience.
